Returns and FAQ
More Me Know handmade handbags are backed by a limited one-year warranty. Any damage not caused by normal wear and tear or negligence of the buyer is eligible to be repaired at no cost. The buyer assumes the cost of shipping item to More Me Know. More Me Know will pay to ship the item back to you once the repairs are complete. Any other repairs are covered on a case-by-case basis, at the discretion of More Me Know, and the buyer assumes responsibility for all shipping costs.
Due to the nature of the product, all custom-designed clothing is final sale. Please utilize size charts to ensure best possible fit as we will be unable to exchange or accept returns. If your product arrives damaged or misprinted, please reach out to customer support.
All clothing bearing existing More Me Know designs can be returned, with shipping covered by the buyer. Shipping for any exchanges will be at the cost of More Me Know, once the return item is received.
All returns on hardware are handled on a case-by-case basis. Please reach out to customer support for assistance. In the event that the hardware order was packed and filled correctly, and the error was on the customer’s part, returns may be accepted however the buyer assumes responsibility for shipping costs.
If a package is marked as delivered and is not received please contact your local post office to locate the package. Unfortunately, I am unable to offer a refund if the package is not located.
I spilled coffee on my bag! What do I do?
- If your handbag was made with a canvas lining, good news! Wipe away the liquid on the canvas and let it dry. Our canvases are all made to be either waterproof or water-resistant, so they can handle spills. More Me Know handbags are also machine washable. Please ensure that you wash on cold, gentle cycle, and lie flat to dry. Be sure to spot test any stain removers in a hidden area to ensure there will be no discoloration.
What is the difference between Waterproof canvas and WRC?
-Waterproof canvas contains a coating that allows it to hold water. WRC, or water-resistant canvas, will hold water for a short period of time but it will bleed through eventually. Both fabrics are treated to be hydrophobic, meaning the liquid will bead up and is able to be wiped off.
Do you sell hardware kits?
-At this time, we are unable to sell hardware kits. Most hardware is available to purchase by the piece, and some are available in packs. Please double check the quantity and colors when purchasing.
I ordered the wrong color hardware, can I exchange it?
-In order to keep costs down, all returns/exchanges are on a case-by-case basis. Please view our shipping policy here. (clickable) If you have any other questions, reach out to firstname.lastname@example.org for assistance.
Where are you teaching next?
-We teach and vend at events all over the country! Join our Facebook group, Sew Whatever, to see where we will be next!
When will my order arrive?
-In most cases, orders are packed and shipped within 2 business days. Orders placed around holidays or containing custom items may take longer. Once the package is shipped, we unfortunately have no way to know or control when your order will arrive. All orders come with tracking numbers for your convenience. If it has been longer than 2 weeks, please feel free to reach out to email@example.com!
How do I access my downloads??
-Login to your account page and click on the order number from your purchase. Then you should see a link for downloadable files. From there you can access the files from that order! If you have any other problems, send us an email at firstname.lastname@example.org.
Do you ship internationally?
-We do! Please keep in mind that we do not set shipping rates, nor are we able to guarantee arrival dates. We will ship to the exact address provided, so please be mindful when entering your shipping info!
Do you offer wholesale?
-Absolutely! Please send an email to email@example.com to get started!