Due to the nature of the product, all custom-designed clothing is final sale. Please utilize the size charts to ensure best possible fit as we will be unable to exchange or accept returns. If your product arrives damaged or misprinted, please reach out to service@moremeknow.com.
All returns on items are handled on a case-by-case basis. Please reach out to More Me Know customer support for assistance. In the event that the order was packed and filled correctly, and the error was on the customer’s part, returns may be accepted; however, the buyer assumes responsibility for shipping costs.
If a package is marked as delivered and is not received, please contact your local post office to locate the package. Unfortunately, we are unable to offer a refund if the package is not located.
If you need to cancel your order that has not shipped yet, More Me Know reserves the right to potentially charge a restock fee based off of the order amount and payment method.
FAQ:
Do you sell hardware kits?
We sell kits for many handbags! Please make sure to double check your chosen hardware color when placing your order.
I ordered the wrong color hardware, can I exchange it?
In order to keep costs down, all returns/exchanges are on a case-by-case basis. If you have any other questions, reach out to service@moremeknow.com for assistance.
When will my order arrive?
In most cases, orders are packed and shipped within 2 business days. Orders placed around holidays or containing custom ordered items may take longer. Once the package is shipped, we unfortunately have no way to know or control when your order will arrive. All orders come with a tracking number for your convenience. If it has been longer than 2 weeks, please feel free to reach out to service@moremeknow.com.
Do you ship internationally?
We do! Please keep in mind that we do not set the shipping rates, nor are we able to guarantee arrival dates. We will ship to the exact address provided, so please be mindful when entering your shipping info!
How do I access my downloads?
If you are unable to locate your downloads via the original More Me Know email, login to your account page and click on the order number from your purchase. Then, you should see a link for downloadable files. From there, you can access the files from that order. If you have any other problems or questions, send us an email at service@moremeknow.com.
Do you offer wholesale?
On certain items, we absolutely do! Please send an email to lauren@moremeknow.com to get started!
